MRN Problems

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
s_fika
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Joined: Tue Sep 13, 2016 10:05 am

MRN Problems

Postby s_fika » Tue Sep 13, 2016 10:10 am

Hi everyone,
I am having trouble with adding my MRN to my account setting on the LDS website. Every time I go into account settings and try to add my membership record number it says "Either the MRN and/or Birth Date is not valid or the account already exists. What do I do to fix this so that I can start doing some family history. Thanks in advance!

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sbradshaw
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Re: MRN Problems

Postby sbradshaw » Tue Sep 13, 2016 9:57 pm

Hi, most likely you have another LDS Account that's already been set up with your membership record number.
From the LDS Account login page, go to "Forgot my username" then use the membership record number recovery option and see if it pulls anything up.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

s_fika
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Posts: 2
Joined: Tue Sep 13, 2016 10:05 am

Re: MRN Problems

Postby s_fika » Sat Sep 17, 2016 12:10 pm

It showed that I had another account from before I got married and I think since I changed my username, I may have somehow created a new account. My problem now is that I can't find my old password to either cancel that account or merge it into my new account. What do I do now?

russellhltn
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Re: MRN Problems

Postby russellhltn » Sat Sep 17, 2016 12:33 pm

s_fika wrote:My problem now is that I can't find my old password to either cancel that account or merge it into my new account.

Even if you have the password, you can't do either of those things.

Now that you know the username, use the "forgot password" link and the MRN option to reset the password. Once you can get into the account, you can change the login name.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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