Single Sign-On problem (membership # already in use)

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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wmfwheeler
New Member
Posts: 4
Joined: Wed Jun 08, 2016 6:03 am

Single Sign-On problem (membership # already in use)

#1

Post by wmfwheeler »

I have several members in my ward that have this problem. We tried all the instructions online, but seem to be in a "deadly embrace" where we can't get there from here. HELP! Is it possible to reset an account? Please advise.

Bishop Wheeler
Dayton 1st Ward
Dayton Ohio Stake
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Single Sign-On problem (membership # already in use)

#2

Post by russellhltn »

If the membership number is already in use, then you need to try to recover the forgotten account by using the "forgot username" link and using the MRN to recover the name.

Failing that, I'd suggest you go back though the Help options at ldsaccount.lds.org, but skip going to the forum. Select "Additional Support Options" instead. The forum doesn't have anyone in a position to reset or do anything with your account. We're pretty much stuck with handing out the same advice found in the help questions.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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