Minor User

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
pmgraehlmd
New Member
Posts: 1
Joined: Sun Sep 11, 2016 1:03 pm

Minor User

Postby pmgraehlmd » Sun Sep 11, 2016 1:06 pm

My son in 17 years old and I am trying to get him an LDS Account so that he can access Family Search and pay tithing online. When we try to attempt this the website claims that he either already has an account or that his membership number is in error. I can't get by this stumbling block. How should I proceed?
Thanks.
Phil

russellhltn
Community Administrator
Posts: 20732
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Minor User

Postby russellhltn » Sun Sep 11, 2016 1:24 pm

pmgraehlmd wrote:the website claims that he either already has an account or that his membership number is in error.


First, verify the MRN. Unless it's part of a computer print-out, it could be written down wrong.

If it's right, then there's a good chance that an account was made in the past that he's forgotten about. Use the "forgot username" link and try to recover the username using the MRN and birthdate.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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