Unable to use any recovery options, Unable to Log In

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
makihamoka
New Member
Posts: 2
Joined: Sat Sep 10, 2016 2:28 am

Unable to use any recovery options, Unable to Log In

Postby makihamoka » Sat Sep 10, 2016 2:33 am

I have someone who needs access into their account, called as a new bishop recently.

He was in the bishopric in the past and had an account, but since being released and moved to another calling stop using lds.org for several months.

He is not computer literate and now has a proper email address ect but can't remember exactly what his last email address was.

I have tried to reset his password via mobile, and via MRN and date of birth, but both options say not available for this account.

Anyone know whats the next path to go to have it reset.

Thanks

russellhltn
Community Administrator
Posts: 20757
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to use any recovery options, Unable to Log In

Postby russellhltn » Sat Sep 10, 2016 2:42 am

He would probably have to call Local Unit Support on Monday. Since he's a bishop, they'll want to verify his identity. More so then with normal members.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

makihamoka
New Member
Posts: 2
Joined: Sat Sep 10, 2016 2:28 am

Re: Unable to use any recovery options, Unable to Log In

Postby makihamoka » Sat Sep 10, 2016 3:25 am

Any idea where I can start to find details for number for local unit support? To have him sort it out. He wouldn't have a clue where to get the number, and neither would our current ward clerk who's learning lol

eblood66
Senior Member
Posts: 2028
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Unable to use any recovery options, Unable to Log In

Postby eblood66 » Sat Sep 10, 2016 5:08 am



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