Won't let me pay my tithing on line

Discussions about the Online Donation system.
amytarr
New Member
Posts: 1
Joined: Sun Sep 04, 2016 3:11 pm

Won't let me pay my tithing on line

Postby amytarr » Sun Sep 04, 2016 3:14 pm

My account won't let me pay my tithing it says it's only available in the United States and my account says I'm in the United States ?

jdlessley
Community Moderators
Posts: 6735
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Won't let me pay my tithing on line

Postby jdlessley » Sun Sep 04, 2016 4:55 pm

The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank. Are you saying that both your address is in the U.S. as well as the bank is a U.S. bank? If so, what is the message you get when you try to make a donation?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

lajackson
Community Moderators
Posts: 7608
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Won't let me pay my tithing on line

Postby lajackson » Mon Sep 05, 2016 3:13 pm

jdlessley wrote:The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.

russellhltn
Community Administrator
Posts: 23877
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Won't let me pay my tithing on line

Postby russellhltn » Mon Sep 05, 2016 3:40 pm

However, I'd expect all residents of the US to be able to get into the donation system. It will only accept US banks, but you have to be in to before you hit that roadblock.

I'm not sure if the system looks at the members address, or if it looks at what ward they belong to. Or both.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
Posts: 7608
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Won't let me pay my tithing on line

Postby lajackson » Mon Sep 05, 2016 3:55 pm

russellhltn wrote:I'm not sure if the system looks at the members address, or if it looks at what ward they belong to. Or both.

It looks at what stake they belong to. The system may also have been tweaked by now to include wards in stakes that extend outside the U.S., but where the ward itself is totally within the U.S.

Hauckm
New Member
Posts: 4
Joined: Mon Jan 15, 2018 10:19 pm

Re: Won't let me pay my tithing on line

Postby Hauckm » Mon Jan 15, 2018 10:46 pm

lajackson wrote:
jdlessley wrote:The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.[/quote]

Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

I am a AIr Force member living in Bulgaria and have a US bank account but have had the same problems paying tithing on-line as others in this forum. I have asked my branch president and numerous U.S. ward clerks for help with this but unfortunately, no one could tell me why I can see donations history and all else tithing related but not have the option to pay.

Thanks in advance for the feedback.

russellhltn
Community Administrator
Posts: 23877
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Won't let me pay my tithing on line

Postby russellhltn » Tue Jan 16, 2018 1:34 am

Hauckm wrote:Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

I am a AIr Force member living in Bulgaria and have a US bank account but have had the same problems paying tithing on-line as others in this forum.

See this post.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
Posts: 7608
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Won't let me pay my tithing on line

Postby lajackson » Tue Jan 16, 2018 8:57 am

Hauckm wrote:Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

Send an email to donations@ldschurch.org and they will help you.

Edit: See two posts later for a newer email address.

Hauckm
New Member
Posts: 4
Joined: Mon Jan 15, 2018 10:19 pm

Re: Won't let me pay my tithing on line

Postby Hauckm » Wed Jan 17, 2018 2:57 am

Sent them an email...THANKS!!

Hauckm
New Member
Posts: 4
Joined: Mon Jan 15, 2018 10:19 pm

Re: Won't let me pay my tithing on line

Postby Hauckm » Tue Feb 06, 2018 2:15 am

For any of you reading this forum, following is the bottom line on how to set up your online donations, which I received from our LDS Donations U.S. Headquarters:

"If you are an ex-pat and desire to donate in US funds from a US Bank, electronically. Email your name and membership number to onlinedonationsupport@ldschurch.org and ask to have access to the LDS.org donations program."

Thanks to all of you who contributed to this discussion, which ultimately led me to the answer above,
Manny


Return to “Online Donations”

Who is online

Users browsing this forum: No registered users and 0 guests