not receiving sms

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hollandannhelen1
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Posts: 1
Joined: Sun Sep 04, 2016 2:24 pm

not receiving sms

Postby hollandannhelen1 » Sun Sep 04, 2016 2:29 pm

I have not received an sms to obtain the code for verification of a change to my email address. I have tried resend but this did not work. Is this because my phone number does not have an international prefix ? I live in Australia so if this SMS is coming from overseas this could be a problem.
regards
Ann Haynes

russellhltn
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Posts: 20752
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: not receiving sms

Postby russellhltn » Sun Sep 04, 2016 4:09 pm

hollandannhelen1 wrote:I have not received an sms to obtain the code for verification of a change to my email address. I have tried resend but this did not work. Is this because my phone number does not have an international prefix ? I live in Australia so if this SMS is coming from overseas this could be a problem.

That's a very good point. I noticed when I looked in ldsaccount.lds.org, there's a country selection when inputting your mobile phone. However, the directory seems to allow a hodge-podge of formatting and rarely has the country code.

At this point, I'm inclined to think the number found in the directory is irrelevant and it's the number setup in ldsaccount.lds.org that matters.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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