Browser outdated, download new and cant login on new

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bdlarson21
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Browser outdated, download new and cant login on new

Postby bdlarson21 » Sat Aug 27, 2016 10:13 pm

My tablet has multiple browsers and the only one I can sign in from is the one that came pre-installed. I get the error on familysearch and stores.lds.org that this browser is not compatible. I've downloaded new versions of Chrome and Firefox and every time I try to sign in, I am told my username and/or password is wrong but it sure works from the pre-installed browser that is not current. I have tried clearing the cache and setting the browsers to default settings with no success. Any help would be appreciated.

bdlarson21
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Re: Browser outdated, download new and cant login on new

Postby bdlarson21 » Sun Aug 28, 2016 8:06 pm

My daughter borrowed my tablet today and was able to sign in to familysearch with the new browser. My account still wont sign in though.

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sbradshaw
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Re: Browser outdated, download new and cant login on new

Postby sbradshaw » Sun Aug 28, 2016 10:10 pm

What kind of tablet are you using?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

bdlarson21
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Re: Browser outdated, download new and cant login on new

Postby bdlarson21 » Mon Aug 29, 2016 8:10 pm

Samsung Galaxy Tab 2 10.1

bdlarson21
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Re: Browser outdated, download new and cant login on new

Postby bdlarson21 » Thu Sep 22, 2016 9:45 pm

Its been nearly a month now. Does anyone have any ideas about my issue? Is there a cookie or something that is preventing my login whereas my daughter can log in just fine? Ive tried deleting files from the browser and defaulting it. This just doesn't make sense at all.

russellhltn
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Re: Browser outdated, download new and cant login on new

Postby russellhltn » Thu Sep 22, 2016 10:16 pm

Just so I understand correctly:
  • You can log in with an old browser - so your account is OK.
  • Your daughter can log in using the new browser - so the new browser is OK.
  • But you can't log in using the new browser.
Are there any unusual characters in your password? Is there anything your daughter is doing differently on your tablet? Perhaps using a different profile on the tablet itself? Has your daughter observed you trying to log in to see if there's any quirk to the new browser that's tripping you up?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Browser outdated, download new and cant login on new

Postby sbradshaw » Fri Sep 23, 2016 6:33 am

On iOS I've seen browser privacy settings causing problems with logging into some of the online tools. Maybe your privacy/cookie settings are too strict? Are you in a private browsing mode? Is Javascript disabled?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

bdlarson21
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Posts: 5
Joined: Sat Aug 27, 2016 10:03 pm

Re: Browser outdated, download new and cant login on new

Postby bdlarson21 » Fri Sep 23, 2016 8:59 pm

Update - I uninstalled Chrome and Firefox, installed Dolphin and it works. Think I'll run with it for a while and see what I think. Kind of curious if I reinstall Chrome if it would work.


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