password change failure

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
billroberts
New Member
Posts: 1
Joined: Fri Aug 26, 2016 9:13 am

password change failure

Postby billroberts » Fri Aug 26, 2016 9:15 am

this page recognizes my username and password, but the access page to familysearch does not recognize it. I have attempted to change my password 3 times using the process you provide, but all attempts to use new passwords fail. :(

russellhltn
Community Administrator
Posts: 20775
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: password change failure

Postby russellhltn » Fri Aug 26, 2016 10:21 am

How long did you wait? I've found it can take awhile for all the different sites to get the new password. If you haven't changed it since you posted, it should work now.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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