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Cannot update LDS org acct so I can access LDS tools app

Posted: Wed Aug 24, 2016 9:37 pm
by Broncolil1
Trying to update my LDS org account so I can use my LDS tools app. When I log into LDS org it will not let me update the account info. It saysy MRN is missing but when I put the in it says it already exists. I have no idea what to update so my tools app will work.

Re: Cannot update LDS org acct so I can access LDS tools app

Posted: Wed Aug 24, 2016 10:29 pm
by russellhltn
At the login screen, try "forgot username". Select MRN to recover. The problem may be you have another account you forgot about. The system does not allow two accounts to have the same MRN.