Cannot update LDS org acct so I can access LDS tools app

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Broncolil1
New Member
Posts: 1
Joined: Wed Aug 24, 2016 8:35 pm

Cannot update LDS org acct so I can access LDS tools app

Postby Broncolil1 » Wed Aug 24, 2016 8:37 pm

Trying to update my LDS org account so I can use my LDS tools app. When I log into LDS org it will not let me update the account info. It saysy MRN is missing but when I put the in it says it already exists. I have no idea what to update so my tools app will work.

russellhltn
Community Administrator
Posts: 20724
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot update LDS org acct so I can access LDS tools app

Postby russellhltn » Wed Aug 24, 2016 9:29 pm

At the login screen, try "forgot username". Select MRN to recover. The problem may be you have another account you forgot about. The system does not allow two accounts to have the same MRN.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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