Delete Second account

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Delete Second account

Postby marcfromm » Sun Aug 14, 2016 2:42 pm

A member in the ward has two accounts. One with her membership record and one without it. We cannot find a way to delete the one without the membership record number. Where does she go to delete this second account?

The problem with the second account is that it contains contact information that she wants in her account with the membership record. She cannot add that contact information to the other account since it is already used in the non-membership account.

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Re: Delete Second account

Postby sbradshaw » Sun Aug 14, 2016 2:46 pm

Can she remove (or change) the contact information in the non-member account, then add it to the member account?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

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Re: Delete Second account

Postby jdlessley » Sun Aug 14, 2016 4:06 pm

The member can work through the ward clerk who can contact the global service center (GSC) to have the second account deleted.
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Have you tried finding your answer on the Help Center page or the LDSTech wiki?

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