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Can't log in to LDS Tools

Posted: Tue Jul 19, 2016 11:34 pm
by nancystout
Trying repeatedly to access LDS Tools. After entering username and password, message is that info cannot download, to try again later. This has been a couple of weeks.

Re: Can't log in to LDS Tools

Posted: Wed Jul 20, 2016 12:05 am
by sbradshaw
Are you using the most recent version?

Re: Can't log in to LDS Tools

Posted: Wed Jul 20, 2016 12:18 am
by russellhltn
Have you tried a different network connection? The one you are using might be blocking it. But a outdated version would be an issue as well.

Re: Can't log in to LDS Tools

Posted: Wed Jul 20, 2016 12:53 am
by Biggles
Are we talking mobile devices? If so, which one(s)?

Re: Can't log in to LDS Tools

Posted: Wed Jul 20, 2016 6:27 pm
by nancystout
iPad Air and iPhone. Have tried in 2 locations. Hubby's devices log on just fine.

Re: Can't log in to LDS Tools

Posted: Sat Jul 23, 2016 12:29 pm
by sbradshaw
Assuming you're using the app with the newer design (aqua blue UI), tap "More" (bottom right corner), then Help. At the bottom of the Help screen you can see your app's version number. Make sure you're running version 3.0.2. If not, you'll want to go to the App Store and check for updates.

Re: Can't log in to LDS Tools

Posted: Sun Nov 07, 2021 2:02 pm
by wamageking
when i tap onto the tools app the blue screen shows but than goes off without opening any further.
What should I do to fix this frustration?

Re: Can't log in to LDS Tools

Posted: Mon Nov 08, 2021 5:56 pm
by sbradshaw
wamageking wrote: Sun Nov 07, 2021 2:02 pm when i tap onto the tools app the blue screen shows but than goes off without opening any further.
What should I do to fix this frustration?
If you're on iOS, and the app closes after about 30 seconds, it's likely the OS that's causing the app to close. iOS automatically closes any app if it takes more than 30 seconds to launch. This same issue has affected Gospel Library from time to time.

You can try to increase the available RAM temporarily by closing other apps that you may have open (go to the recent apps screen and swipe other apps away to close them). This might help Member Tools to launch more quickly (avoiding the 30-second timeout). Another thing you could try is opening the app while in airplane mode (in case the process that's taking too long has to do with the app fetching an update over the internet). If neither of those options work, you may need to send feedback.

The best place to send feedback for Member Tools is through the app, under More > Help > Contact Us – but if you can't launch the app, you can use the feedback link at the bottom of the Church website.

Re: Can't log in to LDS Tools

Posted: Sun Nov 21, 2021 10:00 am
by jcscovill2
Unable to log into LDS TOOLS. If i reset password, it only changes the password to the church website. Does not work with LDS Tools.

Re: Can't log in to LDS Tools

Posted: Sun Nov 21, 2021 12:03 pm
by jdlessley
jcscovill2 wrote: Sun Nov 21, 2021 10:00 am Unable to log into LDS TOOLS. If i reset password, it only changes the password to the church website. Does not work with LDS Tools.
If you are using the pin feature to log into the app it will be using the old password. If you cannot get into the app to sign out and then sign back in using the new password then uninstall the app and then reinstall it. This will force the app to use the new password.