Can't log in to LDS Tools

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nancystout
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Can't log in to LDS Tools

Postby nancystout » Tue Jul 19, 2016 10:34 pm

Trying repeatedly to access LDS Tools. After entering username and password, message is that info cannot download, to try again later. This has been a couple of weeks.

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sbradshaw
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Re: Can't log in to LDS Tools

Postby sbradshaw » Tue Jul 19, 2016 11:05 pm

Are you using the most recent version?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

russellhltn
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Re: Can't log in to LDS Tools

Postby russellhltn » Tue Jul 19, 2016 11:18 pm

Have you tried a different network connection? The one you are using might be blocking it. But a outdated version would be an issue as well.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Biggles
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Re: Can't log in to LDS Tools

Postby Biggles » Tue Jul 19, 2016 11:53 pm

Are we talking mobile devices? If so, which one(s)?

nancystout
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Re: Can't log in to LDS Tools

Postby nancystout » Wed Jul 20, 2016 5:27 pm

iPad Air and iPhone. Have tried in 2 locations. Hubby's devices log on just fine.

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sbradshaw
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Re: Can't log in to LDS Tools

Postby sbradshaw » Sat Jul 23, 2016 11:29 am

Assuming you're using the app with the newer design (aqua blue UI), tap "More" (bottom right corner), then Help. At the bottom of the Help screen you can see your app's version number. Make sure you're running version 3.0.2. If not, you'll want to go to the App Store and check for updates.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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