Verification for Child Account not working

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
dakirbys
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Joined: Sat Jul 16, 2016 11:58 am

Verification for Child Account not working

Postby dakirbys » Sat Jul 16, 2016 11:59 am

My son tried to create an account on LDS.org. It sent me an email with a verification link. I clicked it and it took me to the FamilySearch.org home page but didn't say anything else about it. When he tries to log in, it says the account hasn't been verified. If he tries to recover his username through LDS.org, it says this option is not available for this account and won't let him create an account (since he already has one).

klorn
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Joined: Mon Jul 18, 2016 7:39 am

Re: Verification for Child Account not working

Postby klorn » Mon Jul 18, 2016 7:40 am

I am having the same issue. I have clicked on the link. I have put in the number. I have resent the email. Nothing is working.

beeswing
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Joined: Thu Jul 28, 2016 5:52 pm

Re: Verification for Child Account not working

Postby beeswing » Thu Jul 28, 2016 5:54 pm

I'm having the exact same issue MULTIPLE times. I sent a help request and all I received was an email with directions for how to do what I had just done. Could there be a bug in the system?

sonicfray
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Joined: Sun Nov 20, 2016 9:04 pm

Re: Verification for Child Account not working

Postby sonicfray » Sun Nov 20, 2016 9:05 pm

I'm having the same issue! Help!

FTMom
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Joined: Wed Dec 14, 2016 3:03 pm

Re: Verification for Child Account not working

Postby FTMom » Wed Dec 14, 2016 3:05 pm

Same problem. I would have thought that if this arose back in July it would be resolved by now. Why does it happen to us still in Nov and even Dec? Please post something here explaining the steps to fix this for future readers, thanks.

KayBobNelson
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Joined: Tue Oct 10, 2017 2:39 pm

Re: Verification for Child Account not working

Postby KayBobNelson » Tue Oct 10, 2017 2:41 pm

STILL NO SOLUTION in October 2017 - I have the exact same issue - unable to complete the authorization step for my child's account.

lajackson
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Location: US

Re: Verification for Child Account not working

Postby lajackson » Tue Oct 10, 2017 6:42 pm

FTMom wrote:Please post something here explaining the steps to fix this for future readers, thanks.

This is a user-to-user forum, so unless someone else has made it work, there will not be an answer forthcoming here.

That said, an observant member in another topic said that if you do not use the text or email verification at all, the parent is subsequently asked to authenticate with their own information. You might try doing that.


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