Valid email is rejected as invalid

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andyvanwagoner
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Valid email is rejected as invalid

Postby andyvanwagoner » Fri Jul 15, 2016 9:13 pm

I've been trying to update my email address on lds.org and familysearch.org, but I get a validation error saying the email address is invalid.

My email address uses the top-level domain of .family, which I'm guessing is what causes the validation to fail.

As more TLDs are being created all the time, I hope the validator can keep up, perhaps validating by sending an email.

kc7smo
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Re: Valid email is rejected as invalid

Postby kc7smo » Tue Aug 16, 2016 9:01 am

I am having the same problem. Just setup my new .family domain and emails. and haven't been able to use them with my LDS account. Haven't had any issues anywhere else. Have you received any response from them on this?

andyvanwagoner
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Re: Valid email is rejected as invalid

Postby andyvanwagoner » Sun Sep 04, 2016 7:38 am

I haven't yet heard anything. I still can't use a .family address.

gblotter
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Re: Valid email is rejected as invalid

Postby gblotter » Mon Sep 26, 2016 1:20 pm

I have the same problem. My TLD is .email and it gets rejected too. I have reported this problem to lds.org many times but my request always gets ignored.

lds.org seems to be very backwards and rigid about recognizing new TLDs. The .email TLD has been around for years but lds.org continues to reject it. Someone help, please!

akhuber
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Re: Valid email is rejected as invalid

Postby akhuber » Sun Oct 09, 2016 12:27 pm

Trying to set up an LDS account, my son gets this problem. The email address is valid. The web page reports that it is invalid even before clicking submit at the bottom of the page. Since it happens so quickly I'm suspecting it's not doing a thorough check but rather there is some error in the validation code associated with the web page. Hopefully someone will get around to looking into this problem soon.

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sbradshaw
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Re: Valid email is rejected as invalid

Postby sbradshaw » Sun Oct 09, 2016 5:07 pm

I wonder if changing the email somewhere else would let it pass through? There are a few different places where you can go to edit the email address associated with your LDS Account – LDSAccount.LDS.org, the LDS.org Directory (individual email), LDS Tools app (individual email), or Leader and Clerk Resources (by a clerk).
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

gblotter
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Re: Valid email is rejected as invalid

Postby gblotter » Tue Oct 18, 2016 7:45 am

After reporting the problem multiple times through proper support channels, I was finally able to get a response (albeit unsatisfactory).

"If you have tried adding your email address properly and have still encountered the error you described, there is unfortunately nothing we can do at this time. The best work-around would be to attach an email address with a more common domain name."

What I think is happening: I suspect lds.org relies on a third party single-signon (SSO) solution which they don't control. Rather than wield their influence with the third party to make these long-overdue TLD changes, the lds.org support folks are just throwing up their hands.


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