Length of time to register for account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
djgarner
New Member
Posts: 1
Joined: Mon Jul 11, 2016 6:11 am

Length of time to register for account

Postby djgarner » Mon Jul 11, 2016 6:14 am

I'm trying to assist several members to create an lds account but the session keeps timing out and then locks them out. These members are not computer literate and need more time to go through the process of entering MR#, creating user name & password, etc. Is there away to be allowed more time or an alternate way to create an account?

lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Length of time to register for account

Postby lajackson » Mon Jul 11, 2016 7:39 am

djgarner wrote:I'm trying to assist several members to create an lds account but the session keeps timing out and then locks them out.

I would suggest you report this problem through a Feedback link at LDS.org or through the Help link at the top right of the LDS Account page, so that the developers can look at the situation.

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Length of time to register for account

Postby russellhltn » Mon Jul 11, 2016 7:51 am

Just for kicks and giggles, check to make sure the computer's time/date and time zone all all correct.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

cajunzoobie
New Member
Posts: 1
Joined: Mon Jul 25, 2016 4:04 pm

Re: Length of time to register for account

Postby cajunzoobie » Mon Jul 25, 2016 4:06 pm

I am trying to register my wife on lds.org, and after entering her info 4 times, then pressing the submit button, it said time has run out every time. How do I register her?


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