my membership number is not recognized

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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stephanieaniban
New Member
Posts: 1
Joined: Mon Jul 11, 2016 3:33 am

my membership number is not recognized

#1

Post by stephanieaniban »

when i first register for an lds account i wasnt able to put my membership because i didnt have the copy at that time.
now i decided to register my membership number it but it says that it was incorrect although the details (birthdate and membership #) were correct.
i tried to ask our ward clerk to check about my details but there seem to be no problem with my information. I also tried to register again but it says that the account already exist. I hope I can get help. Thanks
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mfmohlma
Senior Member
Posts: 854
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

Re: my membership number is not recognized

#2

Post by mfmohlma »

Most likely you already have another account associated with your membership number. Use the "Forgot my username" link directly under the username box at ldsaccount.lds.org
russellhltn
Community Administrator
Posts: 34487
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: my membership number is not recognized

#3

Post by russellhltn »

mfmohlma wrote:Most likely you already have another account associated with your membership number. Use the "Forgot my username" link directly under the username box at ldsaccount.lds.org
And use the MRN/Birthday option to try and recover that login name.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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