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Pin number

Posted: Tue Jun 28, 2016 8:59 pm
by RachelG85
How do I reset my pin number to access information, I created one and forgot the number!!

Re: Pin number

Posted: Tue Jun 28, 2016 9:05 pm
by lajackson
RachelG85 wrote:How do I reset my pin number to access information, I created one and forgot the number!!
If you are talking about LDS Tools on a mobile device, you will have to uninstall it and install it again.

LDS Account does not use a pin.

Re: Pin number

Posted: Tue Jun 28, 2016 9:14 pm
by RachelG85
Ahh ok thank you. I actually had to start from the beginning and rest my password, but yes I meant the LDS tools hahaha

Re: Pin number

Posted: Tue Jun 28, 2016 9:18 pm
by kd7mha
you don't mention which os you are using
if you can't find the logout option, try pin numbers after about 5 tries you will automatically be logged out
you can then log back in and if desired (required for some callings) you can set a new pin

Re: Pin number

Posted: Sun May 21, 2017 4:49 pm
by toblad
I have uninstalled the iOS app on an iPad. I still am not allowed to change my pin.

Re: Pin number

Posted: Sun Apr 19, 2020 5:37 pm
by dennisfenimore
Suddenly member tools will not accept my pin. I tried this suggestion to enter the wrong pin five times and all that got me was a 30 second delay between each chance to have my pin rejected. I deleted the app and downloaded it new and installed it fresh. No change. I'm simply locked out.

Re: Pin number

Posted: Sun Apr 19, 2020 6:08 pm
by russellhltn
dennisfenimore wrote:Suddenly member tools will not accept my pin.
Try the PIN you use to unlock the phone.

Re: Pin number

Posted: Mon May 11, 2020 10:47 pm
by philippkleinert
Whoever in the church came up with the ideal that I always have to use my Smartphone pin for lds tools probably never care about Data safety. There is no way that I am going to Support this new Updated version

Re: Pin number

Posted: Tue May 12, 2020 10:27 am
by klricks
philippkleinert wrote:Whoever in the church came up with the ideal that I always have to use my Smartphone pin for lds tools probably never care about Data safety. There is no way that I am going to Support this new Updated version
This is no longer an issue. After the latest update of MT 4.0.2, the device PIN is no longer required. An in app PIN or fingerprint is still required depending on calling as it was before in older versions 3.6.1.