Tech Forum

I have recently been called as Bishop. I changed my account details with a new email address. Most of the times I receive emails from members from this email. However, when the church sends notifications, they are sent to the old email address that I removed from my account. This also creates issues when I request sensitive documents. I'm unable to open because the email address has changed. Is there a phone number to call. A help desk to someone I can speak to so I can confirm that my details are all correct.

Odds are the email is being pulled from CDOL. Changing it isn't obvious.

• Go to cdol.lds.org
• Location yourself in the directory
• Pull up the detail page (a page only about you)
• In the upper left is a "edit assignment" button

This worked. Thank you.

This can also be edited directly from Leader and Clerk Resources by editing the bishop's calling. Although recording a change of bishop must be done by the stake, contact information for the bishop can be edited by a member of the bishopric.

Hi

Sorry I'm jumping in on an old thread here...
I am wanting to update the email address that is used for communications from the church, such as donations, notices to leaders, stuff from familysearch, etc. The email address being used is not the same email address that I have showing on lds.org, cdol, tools, etc. I simply cannot find where it is, so I cannot "update" it - at least not from where I sit.

The emails sent out to the ward from the bishop go to my real, preferred email address. So, it appears that there are multiple sources being used for communications.

Here is the OLD address that is currently getting the communications I mentioned: nwtaylor@juno.com
Here is the email that I would prefer AND which is displayed everywhere I can see.

Thanks for any help in getting this updated. By the way, please don't skimp on technical detail when you let me know what the root issue is/was.

Neil Taylor

Have you looked in your Account Settings?
https://account.churchofjesuschrist.org/email

drepouille wrote:Have you looked in your Account Settings?
https://account.churchofjesuschrist.org/email

Thanks!!!

That was the trick!

I find it interesting that the email address it had there is found nowhere else - tools, etc.
It also showed our old home phone # for my "mobile" phone #
Both are now fixed - at least in THAT particular data source.
I'm a data guy, so single source of truth is paramount.

Thanks again!
Neil