Account Update email address issues

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dxsmith
New Member
Posts: 2
Joined: Tue Feb 23, 2016 2:49 am

Account Update email address issues

Postby dxsmith » Mon Jun 27, 2016 9:17 pm

I have recently been called as Bishop. I changed my account details with a new email address. Most of the times I receive emails from members from this email. However, when the church sends notifications, they are sent to the old email address that I removed from my account. This also creates issues when I request sensitive documents. I'm unable to open because the email address has changed. Is there a phone number to call. A help desk to someone I can speak to so I can confirm that my details are all correct.

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account Update email address issues

Postby russellhltn » Mon Jun 27, 2016 9:50 pm

Odds are the email is being pulled from CDOL. Changing it isn't obvious.

  • Go to cdol.lds.org
  • Location yourself in the directory
  • Pull up the detail page (a page only about you)
  • In the upper left is a "edit assignment" button
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

dxsmith
New Member
Posts: 2
Joined: Tue Feb 23, 2016 2:49 am

Re: Account Update email address issues

Postby dxsmith » Mon Jun 27, 2016 10:05 pm

This worked. Thank you.

scgallafent
Church Employee
Church Employee
Posts: 1050
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Account Update email address issues

Postby scgallafent » Wed Jun 29, 2016 10:46 am

This can also be edited directly from Leader and Clerk Resources by editing the bishop's calling. Although recording a change of bishop must be done by the stake, contact information for the bishop can be edited by a member of the bishopric.


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