LDS tools app issue

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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brad.allen1990
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Joined: Sun Jun 26, 2016 10:27 pm

LDS tools app issue

#1

Post by brad.allen1990 »

When I try to login to the app its says I need to update my account to say im a member. It gives me a link to do so to put in my record number. I do and it says that my birthdate or record number is invalid or already in use. Not sure what to do. Can anyone help? Thanks :)
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sbradshaw
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Re: LDS tools app issue

#2

Post by sbradshaw »

It's possible you have a second LDS Account that was set up at some point. Try the "forgot username" option from the login page and see if you can recover the other account using your membership record number.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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