LDS tools app issue

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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LDS tools app issue

Postby brad.allen1990 » Sun Jun 26, 2016 9:30 pm

When I try to login to the app its says I need to update my account to say im a member. It gives me a link to do so to put in my record number. I do and it says that my birthdate or record number is invalid or already in use. Not sure what to do. Can anyone help? Thanks :)

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Re: LDS tools app issue

Postby sbradshaw » Sun Jun 26, 2016 11:26 pm

It's possible you have a second LDS Account that was set up at some point. Try the "forgot username" option from the login page and see if you can recover the other account using your membership record number.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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