Email change notification

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
travisnutley
New Member
Posts: 1
Joined: Fri Jun 17, 2016 12:43 pm

Email change notification

Postby travisnutley » Fri Jun 17, 2016 12:48 pm

I received an email today stating my contact email had been changed, but logging in today shows no changes were made. The email is from LDSAccount@ldschurch.org and has a link to the Support Center page at ldsaccount-int.lds.org. My work has this blocked so I'm wondering if it's a malicious/phishing email and site. Thanks for any info.

-Travis

scgallafent
Church Employee
Church Employee
Posts: 1048
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Email change notification

Postby scgallafent » Fri Jun 17, 2016 1:32 pm

That address (ldsaccount-int.lds.org) is an internal test server. There are a couple of different scenarios that I could see causing that to happen. Since you're not seeing any changes, I would ignore the message.

lajackson
Community Moderators
Posts: 6138
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Email change notification

Postby lajackson » Fri Jun 17, 2016 1:44 pm

There is additional information in this topic that leads me to believe that there may have been a glitch in the system, but that the email may be ignored.

michaelrichardhuffaker
New Member
Posts: 1
Joined: Fri Jun 17, 2016 3:16 pm

Re: Email change notification

Postby michaelrichardhuffaker » Fri Jun 17, 2016 3:17 pm

Same issue today. Receive an email saying that someone had gone in to change my email and that I needed to change the email and passwork on my lds account. I went in and changed the password, but have no idea if this is a real issue or some scam.

awolson
New Member
Posts: 1
Joined: Fri Jun 17, 2016 6:46 pm

Re: Email change notification

Postby awolson » Fri Jun 17, 2016 6:47 pm

I have also had this email sent to me but when I log in, my password has not been changed. Is there anything I should do?

glbell0710
New Member
Posts: 1
Joined: Fri Jun 17, 2016 8:47 pm

Re: Email change notification

Postby glbell0710 » Fri Jun 17, 2016 8:50 pm

Same issue. Got the message that my email address had changed and if it wasn't me or my ward clerk, I should log onto LDSAccount@LDSChurch.org and change the email back and then change my password. Then I should notify the Support Center of this issue. My email was not changed and I've found it almost impossible to find a Support Center that I can notify. Has the system been hacked or what?

cherylann3535
New Member
Posts: 1
Joined: Sat Jun 18, 2016 7:07 am

Re: Email change notificationi

Postby cherylann3535 » Sat Jun 18, 2016 7:09 am

i also got an email saying my email had been changed and it has'nt can't find no support center either

scgallafent
Church Employee
Church Employee
Posts: 1048
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Email change notification

Postby scgallafent » Mon Jun 20, 2016 1:48 pm

These emails were inadvertently generated while testing prior to a product update. Please ignore the emails.

sissyseay
New Member
Posts: 1
Joined: Fri Sep 16, 2016 5:14 am

Re: Email change notification

Postby sissyseay » Fri Sep 16, 2016 5:16 am

Is this still happening? I just got the same notification in the middle of the night from LDSAccount@ldschurch.org, but when I checked, no email or password had been changed. I changed my password anyway, but it would be nice to know if this is just a testing error or something. Thanks!

BPHinizy
New Member
Posts: 1
Joined: Fri Sep 16, 2016 5:55 am

Re: Email change notification

Postby BPHinizy » Fri Sep 16, 2016 6:07 am

I also received a notification that the email address was changed. While I can still login to lds.org, I cannot access anything under My Account, to determine whether the email address has been changed. Also I am not able to access the donations page.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 1 guest