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Can't log in?
Posted: Mon May 16, 2016 11:11 pm
by bjpassey
I had two accounts by mistake and the admin said the corrected it a few months ago. Now neither usernames ,password, phone number and my MRN won't work. I can't see a phone number to call to talk to anyone. How can I get my account wiped out so I can start over? I need to done fast so I can take my sisters name to the temple on Thursday.
Thanks
Re: Can't log in?
Posted: Tue May 17, 2016 6:56 am
by aebrown
bjpassey wrote:I had two accounts by mistake and the admin said the corrected it a few months ago. Now neither usernames ,password, phone number and my MRN won't work. I can't see a phone number to call to talk to anyone. How can I get my account wiped out so I can start over? I need to done fast so I can take my sisters name to the temple on Thursday.
I'm not sure who this "admin" is that you say helped you in the past.
But since you refer to taking a name to the temple, you clearly want to access FamilySearch, so a good option would be to call FamilySearch support at 866-406-1830.