Can't log in?

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
bjpassey
New Member
Posts: 1
Joined: Mon May 16, 2016 10:03 pm

Can't log in?

Postby bjpassey » Mon May 16, 2016 10:11 pm

I had two accounts by mistake and the admin said the corrected it a few months ago. Now neither usernames ,password, phone number and my MRN won't work. I can't see a phone number to call to talk to anyone. How can I get my account wiped out so I can start over? I need to done fast so I can take my sisters name to the temple on Thursday.
Thanks

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aebrown
Community Administrator
Posts: 14693
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Can't log in?

Postby aebrown » Tue May 17, 2016 5:56 am

bjpassey wrote:I had two accounts by mistake and the admin said the corrected it a few months ago. Now neither usernames ,password, phone number and my MRN won't work. I can't see a phone number to call to talk to anyone. How can I get my account wiped out so I can start over? I need to done fast so I can take my sisters name to the temple on Thursday.

I'm not sure who this "admin" is that you say helped you in the past.

But since you refer to taking a name to the temple, you clearly want to access FamilySearch, so a good option would be to call FamilySearch support at 866-406-1830.


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