Two accounts, can't login into main one with Membership record number; Need to link both accounts

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
lynzeejb
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Two accounts, can't login into main one with Membership record number; Need to link both accounts

Postby lynzeejb » Tue May 10, 2016 6:31 pm

Hi,
I have two accounts and cannot seem to login into the first one I made that has my Membership record number. I have been paying tithing into that one. I recently logged into the 2nd account and I see I paid tithing once into this account and cannot add my MRN into this one. I can't figure out how to get all my information and tithing records into one account. Can someone help me please?

lajackson
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Re: Two accounts, can't login into main one with Membership record number; Need to link both accounts

Postby lajackson » Tue May 10, 2016 8:08 pm

lynzeejb wrote:I have two accounts . . .

If you will speak to your ward or branch clerk, he will help connect you to the Global Service Center, where it can all be sorted out and the two accounts can be combined.

lynzeejb
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Re: Two accounts, can't login into main one with Membership record number; Need to link both accounts

Postby lynzeejb » Sat May 14, 2016 6:09 pm

Okay thank you I will get in touch with my ward clerk. Last question, does it matter if I can't log in into one of the accounts. I only have the password for one, but the username for both accounts.

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sbradshaw
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Re: Two accounts, can't login into main one with Membership record number; Need to link both accounts

Postby sbradshaw » Sun May 15, 2016 2:32 pm

lynzeejb wrote:Okay thank you I will get in touch with my ward clerk. Last question, does it matter if I can't log in into one of the accounts. I only have the password for one, but the username for both accounts.

The Global Service Center will probably want to confirm that both accounts are yours, so I'd recover the password if you can. You can use the email option, or the membership record number option (for the connected account) for recovery.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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