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Two accounts; Need to link membership number to second one
Posted: Mon May 02, 2016 1:31 pm
by hollgoobs
I've had an lds account before, but I no longer have access to the email that's attached to it. So I created a new account, but now it's asking for my membership number. And so when I type it in, it says it's wrong or associated to another account. It's not wrong. I have my recommend in front of me. So my question is how do I disable the other account without being able to get into it, and then get my membership number to attach to this account.
Thanks!
Re: Two accounts; Need to link membership number to second one
Posted: Mon May 02, 2016 1:45 pm
by sbradshaw
You can access your old account using the membership record number recovery option.
Re: Two accounts; Need to link membership number to second one
Posted: Mon May 02, 2016 1:56 pm
by hollgoobs
Perfect, thank you. Now one more question. How do I disable/deactivate the "new" account? Is that possible?
Re: Two accounts; Need to link membership number to second one
Posted: Mon May 02, 2016 4:24 pm
by lajackson
hollgoobs wrote:Perfect, thank you. Now one more question. How do I disable/deactivate the "new" account? Is that possible?
You will need to contact the Global Service Center and ask them to do it for you.