Two accounts; Need to link membership number to second one

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
hollgoobs
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Two accounts; Need to link membership number to second one

Postby hollgoobs » Mon May 02, 2016 12:31 pm

I've had an lds account before, but I no longer have access to the email that's attached to it. So I created a new account, but now it's asking for my membership number. And so when I type it in, it says it's wrong or associated to another account. It's not wrong. I have my recommend in front of me. So my question is how do I disable the other account without being able to get into it, and then get my membership number to attach to this account.
Thanks!

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sbradshaw
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Re: Two accounts; Need to link membership number to second one

Postby sbradshaw » Mon May 02, 2016 12:45 pm

You can access your old account using the membership record number recovery option.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

hollgoobs
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Re: Two accounts; Need to link membership number to second one

Postby hollgoobs » Mon May 02, 2016 12:56 pm

Perfect, thank you. Now one more question. How do I disable/deactivate the "new" account? Is that possible?

lajackson
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Re: Two accounts; Need to link membership number to second one

Postby lajackson » Mon May 02, 2016 3:24 pm

hollgoobs wrote:Perfect, thank you. Now one more question. How do I disable/deactivate the "new" account? Is that possible?

You will need to contact the Global Service Center and ask them to do it for you.


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