LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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If he can't access his account because he doesn't know the password then he should go to https://ldsaccount.lds.org and then click on 'password' in 'Forgot your username or password?' under the sign-in form. It will then let him recover the password by either sending an email to the email address listed in the lds account or by using his membership record number and birthdate. He can get his membership record number either from his temple recommend or from your ward clerk.
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