Verification Code

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Verification Code

Postby leaidickerw » Sun Apr 17, 2016 12:21 pm

My sons are trying to set up their own accounts for family history and it sent me the verification email with a code. We have typed the code in and it keeps telling us that it is not a valid code. Can you please help? Thank you!!

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Re: Verification Code

Postby sbradshaw » Sun Apr 17, 2016 5:31 pm

Most likely they need to have a unique email address – it could be throwing an error because the email address is associated with more than one account, so it looks at the wrong account to validate.

If you have Gmail, you can add pluses and use it as if it's a separate email address. For example, if your email is, you can use email addresses like this for your children's accounts: or They will all come to your regular email inbox, but will think they're different email addresses.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

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Re: Verification Code

Postby lauraloo42 » Sun May 01, 2016 4:12 pm

I am running into this same problem. I am trying to help my son set up an account to work on his Duty to God. We just need to put in the verification code and it keeps telling us it's invalid. Clicking on the AUTHORIZE button has the same results. It's only been five minutes since we started registering, so I know it's not because it's been longer than 48 hours.

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