will not accept my member ID

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Melgray27
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Posts: 2
Joined: Fri Apr 15, 2016 6:36 am

will not accept my member ID

#1

Post by Melgray27 »

Put in my member ID number and it tells me that there is a member already exists with that number. Which there is it's me. How do I go about fixing this so I can use this for my primary calling.
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sbradshaw
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Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
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Re: will not accept my member ID

#2

Post by sbradshaw »

Most likely you have another LDS Account (perhaps one that was set up a while ago for FamilySearch, or missionary email, or some other Church system). Log out, then visit this page and use the Membership Record Number (MRN) option to recover your other account's username:
https://ldsaccount.lds.org/recovery?type=username
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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