Cannot complete registration

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
lblewis
New Member
Posts: 2
Joined: Sun Apr 10, 2016 6:52 pm

Cannot complete registration

Postby lblewis » Sun Apr 10, 2016 6:57 pm

I am trying to set up an account for my husband. I filled in all the blanks, verified his email, then tried to verify his phone. It denied the code. I tried to resend it, but it denied it twice more. Then I was locked out. I waited for a time then tried to set it up again. It tells me that the MRN is already in use. So, I asked it to resend the phone code and it tells me that there is not a phone associated with the account and log in and enter it. I tried to log in with his information and it tells me that the account does not exist.

What am I to do?

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TimRiker
Community Administrator
Posts: 151
Joined: Sun Dec 19, 2010 5:16 pm
Location: USA, Utah
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Re: Cannot complete registration

Postby TimRiker » Tue Apr 12, 2016 9:12 am

Try to recover the username based on his MRN. There may be another account that had been setup in the past.

https://ldsaccount.lds.org/recovery?type=username

lblewis
New Member
Posts: 2
Joined: Sun Apr 10, 2016 6:52 pm

Re: Cannot complete registration

Postby lblewis » Tue Apr 12, 2016 11:01 am

Got it and done. Thanks


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