sign in issue

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
kbratt
New Member
Posts: 1
Joined: Thu Apr 07, 2016 11:31 am

sign in issue

Postby kbratt » Thu Apr 07, 2016 11:32 am

After I clear my cookies when I try to sign in the screen comes up with a name and user name that is not mine. I have to clear the boxes and then put in my information. This works until I clear my cookies again then the same thing happens. Any suggestions?

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aebrown
Community Administrator
Posts: 14692
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: sign in issue

Postby aebrown » Thu Apr 07, 2016 11:37 am

kbratt wrote:After I clear my cookies when I try to sign in the screen comes up with a name and user name that is not mine. I have to clear the boxes and then put in my information. This works until I clear my cookies again then the same thing happens. Any suggestions?

Most likely your browser has stored a user name for the sign-in page. Check your browser's settings for Autofill (or "Auto Form Fill" or "AutoComplete" or whatever your browser happens to call this feature).


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