Recovery Option is not Available for this Account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Recovery Option is not Available for this Account

Postby ancheta82ohmz » Tue Apr 05, 2016 1:36 am


Can anyone help me on this problem:

One of the members in our stake, has a problem logging in because he forgot his username and password. he told me that his LDS account was created many years ago and he can't remember any about it. so i tried using the "username recovery option" however, upon trying all three options one at a time (mobile, email, and MRN) the system would tell that "This recovery option is not available for this account." this is the same to all three username recovery options.

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Re: Recovery Option is not Available for this Account

Postby russellhltn » Tue Apr 05, 2016 10:46 am

Depending on how many years ago, it might not have been a LDS Account. The first accounts were not LDS Accounts and were phased out in favor of a single account for multiple systems

I'd suggest trying to create an account with his MRN.
Have you searched the Wiki?
Try using a Google search by adding "" to the search criteria.

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Re: Recovery Option is not Available for this Account

Postby sbradshaw » Fri Apr 08, 2016 10:39 pm

Does he work for the Church or have a leadership calling? It's possible that those accounts have less recovery options to make it more difficult for hackers.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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