Can't log into childs account

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Joined: Mon Apr 04, 2016 6:56 pm

Can't log into childs account

Postby clismi » Mon Apr 04, 2016 7:05 pm

I can't log into my child's account so she can make a donation. I know the username, which I confirmed by entering the MRN and birthdate in the "recover username" process. When I enter that username and birthdate again in the "recover password" process, I get a message that the username or birthdate are incorrect. I don't know or remember whether an email address is associated with her account.

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