Page 1 of 1

Multiple account and mrn issues

Posted: Fri Apr 01, 2016 7:08 am
by ekaauwai.85
The account I am able to access will not allow me to enter my mrn, it says that the number is already linked to another account. However I cannot access that account. The account I am able to access is limited as a non memeber, I'd like to delete them both/all and start fresh. How can I delete all accounts in order to restart my registration?
Also the forget password/username is not helpful as it gives me the acount that will not allow me to enter as a member.

Re: Multiple account and mrn issues

Posted: Fri Apr 01, 2016 7:16 am
by sbradshaw
Hi, use the "Forgot your username" option and use "Membership Record Number" as the recovery option. This will allow you to recover the account that has your membership record number attached.

Re: Multiple account and mrn issues

Posted: Fri Apr 01, 2016 7:41 am
by Biggles
sbradshaw wrote:Hi, use the "Forgot your username" option and use "Membership Record Number" as the recovery option. This will allow you to recover the account that has your membership record number attached.
To be sure, I think you need to use these options without logging in to any account beforehand and follow the options listed.

Re: Multiple account and mrn issues

Posted: Fri Apr 01, 2016 8:08 am
by sbradshaw
Yes, log out and then use the "forgot your username" option from the login page.

Re: Multiple account and mrn issues

Posted: Wed Apr 06, 2016 6:29 pm
by graceharris1
The account says that my birth date and or membership number is wrong when I try to up[date my account and try to add my membership number to my account.

Re: Multiple account and mrn issues

Posted: Sun Apr 10, 2016 8:30 am
by Tron_Cat_Hooligan1994
I had the same problem, I did the same thing and entered my mrn and got into the account that I needed. Now I need to know how to delete my other account that I'm not using. Help?