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Cannot Access Calendar

Posted: Wed Mar 30, 2016 3:59 pm
by sflinders
There is a member in my stake that cannot access the stake and ward Calendar. They can sign in to LDS.org and it shows that they are signed in. They can go to the directory and other applications, but when they go to Calendar, it shows an empty container where the calendar should be with a spinner. Also, just above the calendar container, it shows the 'Add,' 'Print,' and 'Help' icons, but not the 'Settings' icon.

Any suggestions on how to resolve this issue?

Re: Cannot Access Calendar

Posted: Wed Mar 30, 2016 5:07 pm
by russellhltn
It sounds like security is set too high. Perhaps private browsing is turned on.

Re: Cannot Access Calendar

Posted: Thu Mar 31, 2016 7:23 am
by sflinders
Thank you for the reply, but I don't think that is the problem. He says he's getting this error message regardless of which computer or mobile device he's using and he has tried it on multiple devices. Any other ideas?

Re: Cannot Access Calendar

Posted: Thu Mar 31, 2016 11:20 am
by russellhltn
What about others in the same ward? If they can get into the directory, it's not the account. The only thing left is data in one of the calendars.

Re: Cannot Access Calendar

Posted: Sun Apr 10, 2016 7:34 pm
by wschmidt24
I also have a question. My Young Men President can not access directory, calendar, lesson schedules, etc. He also cannot access Leader and Clerk Resources. I have checked to make sure his calling wasn't in there as a custom calling. What would you advise me to do?

Re: Cannot Access Calendar

Posted: Sun Apr 10, 2016 7:42 pm
by russellhltn
wschmidt24 wrote:My Young Men President can not access directory, calendar, lesson schedules, etc.
It sounds like he doesn't have his MRN entered into his LDS Account. The system considers him a "non-member".