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PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Wed Mar 30, 2016 2:57 pm
by awfletch
I've been attempting to help a member reset her password, and have been unsuccessful, on multiple devices, in multiple locations, and always get to the last step, and am unable to finalize the last step to reset the password. Just a heads-up * plz fix soon :) thanks!

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Wed Mar 30, 2016 4:39 pm
by lajackson
What is the error message?

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Thu Mar 31, 2016 3:52 pm
by sbradshaw
Have you tried different browsers?

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Tue Apr 05, 2016 1:42 pm
by GregoryMhumphreys
I am experiencing the same problem for my mothers account, its driving me nuts!

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Tue Apr 05, 2016 2:02 pm
by russellhltn
GregoryMhumphreys wrote:I am experiencing the same problem for my mothers account, its driving me nuts!
But what exactly happens? What is the error message?

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Sun May 29, 2016 4:45 pm
by endoian
No error is given. When you hit the "set password" button after entering the new password, nothing happens. I've tried on three devices today (android tablet, ipad, PC) in Chrome and IE. Same result each time. It has no response on the last step. No error message given.

Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Posted: Mon May 30, 2016 12:01 pm
by jdlessley
endoian wrote:No error is given. When you hit the "set password" button after entering the new password, nothing happens.
What password recovery option are (were) you using?

There are four recovery options for members and three for nonmembers. The first three, Mobile Phone, E-mail: [primary e-mail], and E-mail; [alternate e-mail], send a message to the specified device or address with further instructions or a link. Only the first three are available to nonmembers. Nothing will appear in the browser for those first three recovery options. You will need to check for a text message on your mobile phone or for an e-mail message if you use one of those for your recovery option. This can be problematic if you have changed your mobile phone number after you created the account using a previous mobile phone number or the registered e-mail address(es) have also changed.

If you think the registered mobile telephone number or the registered e-mail address(es) have changed since you registered the account then you will need to contact LDS Account support and have them work with you to recover your password.

The recovery option using the Membership Record Number (MRN) is the only option you will be able to continue on the current browser window session.