PASSWORD RESET PAGE *EXPERIENCING ERRORS*

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
awfletch
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PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby awfletch » Wed Mar 30, 2016 1:57 pm

I've been attempting to help a member reset her password, and have been unsuccessful, on multiple devices, in multiple locations, and always get to the last step, and am unable to finalize the last step to reset the password. Just a heads-up * plz fix soon :) thanks!

lajackson
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby lajackson » Wed Mar 30, 2016 3:39 pm

What is the error message?

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sbradshaw
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby sbradshaw » Thu Mar 31, 2016 2:52 pm

Have you tried different browsers?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

GregoryMhumphreys
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby GregoryMhumphreys » Tue Apr 05, 2016 12:42 pm

I am experiencing the same problem for my mothers account, its driving me nuts!

russellhltn
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby russellhltn » Tue Apr 05, 2016 1:02 pm

GregoryMhumphreys wrote:I am experiencing the same problem for my mothers account, its driving me nuts!

But what exactly happens? What is the error message?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

endoian
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby endoian » Sun May 29, 2016 3:45 pm

No error is given. When you hit the "set password" button after entering the new password, nothing happens. I've tried on three devices today (android tablet, ipad, PC) in Chrome and IE. Same result each time. It has no response on the last step. No error message given.

jdlessley
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Re: PASSWORD RESET PAGE *EXPERIENCING ERRORS*

Postby jdlessley » Mon May 30, 2016 11:01 am

endoian wrote:No error is given. When you hit the "set password" button after entering the new password, nothing happens.

What password recovery option are (were) you using?

There are four recovery options for members and three for nonmembers. The first three, Mobile Phone, E-mail: [primary e-mail], and E-mail; [alternate e-mail], send a message to the specified device or address with further instructions or a link. Only the first three are available to nonmembers. Nothing will appear in the browser for those first three recovery options. You will need to check for a text message on your mobile phone or for an e-mail message if you use one of those for your recovery option. This can be problematic if you have changed your mobile phone number after you created the account using a previous mobile phone number or the registered e-mail address(es) have also changed.

If you think the registered mobile telephone number or the registered e-mail address(es) have changed since you registered the account then you will need to contact LDS Account support and have them work with you to recover your password.

The recovery option using the Membership Record Number (MRN) is the only option you will be able to continue on the current browser window session.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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