Created account for child but cannot login with it

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
jrj225
New Member
Posts: 1
Joined: Tue Mar 29, 2016 1:09 pm

Created account for child but cannot login with it

Postby jrj225 » Tue Mar 29, 2016 1:10 pm

I created an account for my child but have not been able to login with it. Instead, receive error message that the username or password is not recognized. When I try to recover the username or password online, I receive a message that online recovery is not available for the account. Any ideas?

miahx4
New Member
Posts: 2
Joined: Thu Mar 31, 2016 4:12 pm

Re: Created account for child but cannot login with it

Postby miahx4 » Thu Mar 31, 2016 4:12 pm

I'm having a similar problem.

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Created account for child but cannot login with it

Postby jdlessley » Fri Apr 01, 2016 11:21 am

When you registered for the account you should have received a verification e-mail. Clicking on that link completes the process of creating an account. If that final step is not completed then the account has not be set up.

Did you get that verification e-mail? Did you click the link?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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