Unable to change parental verification number

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
Yeelo
New Member
Posts: 1
Joined: Fri Mar 25, 2016 6:54 pm

Unable to change parental verification number

Postby Yeelo » Fri Mar 25, 2016 6:59 pm

We tried setting up an account for a beehive under age 13 and they required parental consent. We had the verification code sent to a wrong number and is now unable to retrieve that code or even change the number that the code is being sent to. HELP!

We have tried logging in, but it says the account is invalid. When we try to create the account again, it says the membership number is already used in another account. So no we're kind of stuck in between and are unsure of how to proceed.

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to change parental verification number

Postby russellhltn » Fri Mar 25, 2016 10:44 pm

Are you able to log into ldsaccount.lds.org with that account?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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