Reserved name for endowment

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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vsmart
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Joined: Tue Mar 22, 2016 4:36 pm

Reserved name for endowment

#1

Post by vsmart »

My daughter has reserved a name under an old username. The name is incorrectly on our family as well. We have no way to access and release the ordinance work and I don't know how to delete his name. Please help
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aebrown
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Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Reserved name for endowment

#2

Post by aebrown »

VSmart wrote:My daughter has reserved a name under an old username. The name is incorrectly on our family as well. We have no way to access and release the ordinance work and I don't know how to delete his name. Please help
The easiest way is to figure out how to sign in using that old username. Your daughter can work through the various account recovery options (start the sign in process, then choose "Forgot username" or "Forgot password"). You can start that process from familysearch.org or from ldsaccount.lds.org.

Another option would be to call FamilySearch support at 866-406-1830 and ask them to change the reservation to another account. That depends on your ability to convince them that you made the reservation.
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