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Accidentally clicked that I'm not a member

Posted: Sun Mar 20, 2016 9:20 pm
by SMB4
I accidentally clicked that I'm not a member and now I can't log back in under my member # because it says it is already attached to a different account. Help!!!!!

Re: Accidentally clicked that I'm not a member

Posted: Sun Mar 20, 2016 10:19 pm
by russellhltn
Use the "lost username" to find out what account is linked to your MRN. Chances are, it's an account you set up for something else and didn't realize that it's an LDS Account. Clicking "not a member" isn't a factor in this case. It just prevented you from making this discovery at the time you set up the account.

Re: Accidentally clicked that I'm not a member

Posted: Mon Mar 21, 2016 11:39 am
by SMB4
I did what you suggested and it didn't help. It took me to the same account and still won't let me add my membership number. It gives the same message. Any other ideas? Thanks!

Re: Accidentally clicked that I'm not a member

Posted: Mon Mar 21, 2016 11:41 am
by russellhltn
SMB4 wrote:I did what you suggested and it didn't help. It took me to the same account and still won't let me add my membership number.
Use the "forgot user name" and then select "MRN" as the method.