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Cannot change mother/daughter account email address
Posted: Wed Mar 16, 2016 9:52 pm
by christineka
My teenage daughter has her email address set to be the same email address as mine in our LDS accounts. Several times I have tried to change my daughter's email address to be her actual email address, but get an error message saying that parent and child may not have the same email address. Um, except it won't let us have different email addresses! Familysearch is starting to email people temple ordinance hints and I'd like her to get these emails for herself.
Re: Cannot change mother/daughter account email address
Posted: Wed Mar 16, 2016 9:54 pm
by russellhltn
Where are you trying to change it? In ldsaccount.lds.org, or in the directory?
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 8:27 am
by christineka
in the lds account.
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 11:24 am
by russellhltn
Try changing it in the directory.
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 12:32 pm
by cycurry1111
I successfully changed it in the directory, but I still cannot change it in the account.
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 12:34 pm
by cycurry1111
Oops- this is my daughter's account. Same person writing right now, though.
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 12:39 pm
by eblood66
cycurry1111 wrote:I successfully changed it in the directory, but I still cannot change it in the account.
It should propagate to the LDS Account as well. Give it some time and check again. I'm not sure how long that takes. Maybe up to 24 hours.
Re: Cannot change mother/daughter account email address
Posted: Thu Mar 17, 2016 1:34 pm
by russellhltn
At one time the two emails (account and directory) were separate, but they were combined a little bit ago. So I'd expect it to be the same, but it may take some time for things to sync up.