Cannot change mother/daughter account email address

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
christineka
New Member
Posts: 2
Joined: Wed Mar 16, 2016 8:48 pm

Cannot change mother/daughter account email address

Postby christineka » Wed Mar 16, 2016 8:52 pm

My teenage daughter has her email address set to be the same email address as mine in our LDS accounts. Several times I have tried to change my daughter's email address to be her actual email address, but get an error message saying that parent and child may not have the same email address. Um, except it won't let us have different email addresses! Familysearch is starting to email people temple ordinance hints and I'd like her to get these emails for herself.

russellhltn
Community Administrator
Posts: 20720
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot change mother/daughter account email address

Postby russellhltn » Wed Mar 16, 2016 8:54 pm

Where are you trying to change it? In ldsaccount.lds.org, or in the directory?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

christineka
New Member
Posts: 2
Joined: Wed Mar 16, 2016 8:48 pm

Re: Cannot change mother/daughter account email address

Postby christineka » Thu Mar 17, 2016 7:27 am

in the lds account.

russellhltn
Community Administrator
Posts: 20720
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot change mother/daughter account email address

Postby russellhltn » Thu Mar 17, 2016 10:24 am

Try changing it in the directory.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

cycurry1111
New Member
Posts: 2
Joined: Wed Mar 16, 2016 8:47 pm

Re: Cannot change mother/daughter account email address

Postby cycurry1111 » Thu Mar 17, 2016 11:32 am

I successfully changed it in the directory, but I still cannot change it in the account.

cycurry1111
New Member
Posts: 2
Joined: Wed Mar 16, 2016 8:47 pm

Re: Cannot change mother/daughter account email address

Postby cycurry1111 » Thu Mar 17, 2016 11:34 am

Oops- this is my daughter's account. Same person writing right now, though.

eblood66
Senior Member
Posts: 2023
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Cannot change mother/daughter account email address

Postby eblood66 » Thu Mar 17, 2016 11:39 am

cycurry1111 wrote:I successfully changed it in the directory, but I still cannot change it in the account.

It should propagate to the LDS Account as well. Give it some time and check again. I'm not sure how long that takes. Maybe up to 24 hours.

russellhltn
Community Administrator
Posts: 20720
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot change mother/daughter account email address

Postby russellhltn » Thu Mar 17, 2016 12:34 pm

At one time the two emails (account and directory) were separate, but they were combined a little bit ago. So I'd expect it to be the same, but it may take some time for things to sync up.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


Return to “LDS Account”

Who is online

Users browsing this forum: No registered users and 1 guest