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Indexing sign in
Posted: Sat Mar 12, 2016 2:34 pm
by Walk2Zion
Hi, I keep trying to log in to index, but it says my user name and password are incorrect. I can get in to Family Search and LDS.org with any problems. What is my problem in indexing - any ideas??
Thank you,
Cheryl
Re: Indexing sign in
Posted: Sat Mar 12, 2016 5:10 pm
by russellhltn
Are there any odd characters in your password? The app might not be handling it properly.
Re: Indexing sign in
Posted: Sun Mar 13, 2016 8:30 pm
by Walk2Zion
No, there are not any odd characteristics. It is very frustrating since I can get into Family Search. I need to learn as much as I can about indexing for an upcoming conference that we are having in our Stake. I am supposed to help people that come to index. Is there anything that I need to do. I appreciate your help. Thank you.
Re: Indexing sign in
Posted: Sun Mar 13, 2016 8:46 pm
by russellhltn
Where are you going to log in? If it's an app, it might be out of date or having a problem. If it's a page, it might be an old page or not agreeing with something in your browser.
Re: Indexing sign in
Posted: Sun Mar 13, 2016 8:59 pm
by lajackson
Walk2Zion wrote:Hi, I keep trying to log in to index, but it says my user name and password are incorrect. I can get in to Family Search and LDS.org with any problems. What is my problem in indexing - any ideas??
FamilySearch Indexing is still a separate program on your computer. If you have forgotten your login and password, or if the Indexing program does not accept your LDS Account, you would probably best contact the help desk at FamilySearch.
If you changed your LDS Account password recently, it may take some time to roll through to the Indexing program, or there may have been a problem behind the scenes and they did not synchronize.