I don't receive the verification number by text

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BrianMarkland
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Posts: 1
Joined: Tue Dec 16, 2014 4:20 pm

I don't receive the verification number by text

Postby BrianMarkland » Tue Mar 08, 2016 4:57 pm

I am trying to register my cell phone but I don't receive the verification code. I keep trying the "resend" button but I still do not receive the code. Any ideas?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I don't receive the verification number by text

Postby russellhltn » Tue Mar 08, 2016 5:01 pm

Is SMS/text messaging blocked on your phone?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lvmoore
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Posts: 1
Joined: Fri Mar 11, 2016 9:49 am

Re: I don't receive the verification number by text

Postby lvmoore » Fri Mar 11, 2016 9:50 am

Same problem for me. SMS/MMS is fine.

cpettitt
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Posts: 1
Joined: Wed Mar 30, 2016 3:34 pm

Re: I don't receive the verification number by text

Postby cpettitt » Wed Mar 30, 2016 3:41 pm

I am having the same issue. I've tried at least two dozen times to get it to work. I don't receive the verification text from the LDS.ORG site. It is not an issue with my phone not allowing text messages, as my kids text me all day long. :-)

alexszabo
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Posts: 1
Joined: Tue Apr 05, 2016 12:50 pm

Re: I don't receive the verification number by text

Postby alexszabo » Tue Apr 05, 2016 12:54 pm

Doesn't work for me either, never has. Phone gets text from others regularly. Does this function -- getting verification number by text -- work for anybody? Perhaps it's not implemented yet.

angelago
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Joined: Fri Apr 15, 2016 5:40 am

Re: I don't receive the verification number by text

Postby angelago » Fri Apr 15, 2016 5:52 am

russellhltn wrote:Is SMS/text messaging blocked on your phone?


I receive verification codes from other websites by text without an issue, but the LDS.org one is not showing up. I don't have any numbers blocked on my phone and I have unlimited texts, so the only thing I could think was wrong was how I typed my phone number. The page doesn't define whether I need the dashes or some other format for my number so I tried multiple ways of writing the same number. I keep receiving the email that my phone number was changed, but no text. I don't have any other mobile phone to test it on. Brother Russell, what else is there to try?

russellhltn
Community Administrator
Posts: 20723
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I don't receive the verification number by text

Postby russellhltn » Fri Apr 15, 2016 10:39 am

The only thing I have to suggest is to go to ldsaccount help. After you go though the questions, select "Additional Support Options". The church employees who do have the power to help haven't been in the forum since February.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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