LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
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Forgetting password procedure has the "setting new password" issue. After making a new password, then try to press "set the new password" button. It occurs nothing happening. Please let me know if the issue is already resolved or not. My email address is firstname.lastname@example.org. Thank you
We are also having the same problem with the new password not working. We are trying to register for FSY and my son can't remember his password. We tried to change it, but the password change button doesn't do anything. Please help!!
I've been having the same problem for like a year. But I just figured out that if you have a family search account, your family search account and lds.org account are linked. So if you change your password for your family search account it will automatically change your password for your lds.org account. I just did it and it worked. Also works for lds tools.
I wasn't able to change my password via the account page (i.e. I was already logged in) unless I was on Chrome. My first suggestion would be to try Chrome (and for others having similar issues, be sure to mention what browser you're using when you post here).
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