Setting a new password button won't work

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
curlycat63
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Joined: Wed Apr 09, 2014 8:01 pm

Setting a new password button won't work

Postby curlycat63 » Wed Mar 02, 2016 11:22 am

Forgetting password procedure has the "setting new password" issue. After making a new password, then try to press "set the new password" button. It occurs nothing happening. Please let me know if the issue is already resolved or not. My email address is curlycatblue@gmail.com. Thank you

Win 8.1
IE browser

Curtis

Serena93
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Joined: Sun Mar 25, 2018 9:06 am

Re: Setting a new password button won't work

Postby Serena93 » Sun Mar 25, 2018 9:14 am

I have the same issue. I try to reset my password but the 'set new password' button is not working when I click on it. Nothing happens. Is it already clear how to solve this problem?

moosey2_t
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Joined: Tue Mar 27, 2018 8:27 pm

Re: Setting a new password button won't work

Postby moosey2_t » Tue Mar 27, 2018 8:29 pm

We are also having the same problem with the new password not working. We are trying to register for FSY and my son can't remember his password. We tried to change it, but the password change button doesn't do anything. Please help!!

bwintz
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Joined: Fri Mar 30, 2018 9:25 pm

Re: Setting a new password button won't work

Postby bwintz » Fri Mar 30, 2018 9:31 pm

I've been having the same problem for like a year. But I just figured out that if you have a family search account, your family search account and lds.org account are linked. So if you change your password for your family search account it will automatically change your password for your lds.org account. I just did it and it worked. Also works for lds tools.

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sbradshaw
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Re: Setting a new password button won't work

Postby sbradshaw » Mon Apr 02, 2018 9:38 am

Another thing to try is using a different web browser.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

CWSpear
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Joined: Mon Oct 10, 2016 7:27 pm

Re: Setting a new password button won't work

Postby CWSpear » Mon Apr 02, 2018 3:58 pm

I wasn't able to change my password via the account page (i.e. I was already logged in) unless I was on Chrome. My first suggestion would be to try Chrome (and for others having similar issues, be sure to mention what browser you're using when you post here).

mathieupoirier
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Joined: Sun Apr 15, 2018 2:55 am

Re: Setting a new password button won't work

Postby mathieupoirier » Sun Apr 15, 2018 2:56 am

Thank you guys, i was struggling with that issue for mounths!


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