Cannot Use self-service account recovery option

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
jesusjamesledesma
New Member
Posts: 1
Joined: Sun Feb 14, 2016 5:05 am

Cannot Use self-service account recovery option

Postby jesusjamesledesma » Sun Feb 14, 2016 6:09 am

Hi! I'm using my husband's account. I'm trying to recover my account because I forgot my password. But I just get an error message saying

"Username

Please contact the Global Service Center to recover your account. You cannot use this self-service account recovery option until you have completed workforce registration."

I tried to complete a workforce registration but, it keeps asking me to sign in after I already entered my MRN and birth date.

I'm a seminary teacher, I really need to update my students account. I can't do that if I can't sign in. Please help... Thanks...

russellhltn
Community Administrator
Posts: 20726
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot Use self-service account recovery option

Postby russellhltn » Sun Feb 14, 2016 11:05 am

You can try contacting the Global Service Center, but the section you want may not be open until normal business hours, Utah time.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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