Can't log in to LDS account or FamilySearch

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
rannachelle
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Can't log in to LDS account or FamilySearch

Postby rannachelle » Wed Feb 10, 2016 2:15 pm

My 16 y.o. has had an LDS account for a little while, but he forgot the password and had to change it. I helped my 12 y.o. set up his own account so that he can start working on the family search site. Now neither one can log in to their LDS accounts. It says the usernames and passwords aren't recognized. I had them sign in right after changing password/setting up account to make sure everything was working ok, and it worked just fine. Then we tried logging in the family search site and keep getting the same error message. I haven't had any problems signing in to my account.

russellhltn
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Re: Can't log in to LDS account or FamilySearch

Postby russellhltn » Wed Feb 10, 2016 2:35 pm

I've found in the past that changed passwords can take a little while to get to other websites. As long as they are able to log into ldsaccount.lds.org, then they should be OK. They just need to wait a little bit.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

rannachelle
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Joined: Wed Feb 10, 2016 2:06 pm

Re: Can't log in to LDS account or FamilySearch

Postby rannachelle » Wed Feb 10, 2016 7:18 pm

I thought that might be the problem, but I couldn't remember having that issue with my own account. One was able to sign in earlier this evening, but the other one is still having problems. Hopefully it will be sorted out soon. Thank you!

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sbradshaw
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Re: Can't log in to LDS account or FamilySearch

Postby sbradshaw » Thu Feb 11, 2016 9:54 pm

Does each account have a different email address? Sometimes there are problems when more than one person has the same email address associated with their LDS Account.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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