Cannot get to tithing slip to pay online

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tprybylinski
New Member
Posts: 1
Joined: Sun Jan 31, 2016 2:39 pm

Cannot get to tithing slip to pay online

Postby tprybylinski » Sun Jan 31, 2016 2:52 pm

Every time I try to pay my tithing online the system loops me over and over again, asking me to put my email address in over and over and then telling me I'm "timed Out". I've made sure all my information is complete and accurate. I can get to anything else on my account such as the Ward and stake calendar but not donations. What can I do?

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Cannot get to tithing slip to pay online

Postby jdlessley » Sun Jan 31, 2016 3:27 pm

Go to ldsaccount.lds.org and look in "Contact Settings" to make sure you have a valid e-mail address there. If you have logged onto LDS.org you can click the link "Account Settings" under "My Account" to get to your LDS Account settings page to make the changes.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot get to tithing slip to pay online

Postby russellhltn » Sun Jan 31, 2016 3:49 pm

I believe as part of entering your email address, the system will send a confirmation email. That verification has to be completed before the on-line donation system will work for you.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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